NjikoTrade sells digital credits used for AI-powered chart analysis and trade journal services. This Refund Policy explains when you may request a refund and how we process them.
1. Digital credits are generally non-refundable
Because credits are delivered instantly and consumed on demand, all credit pack purchases are final and non-refundable once the credits have been used or transferred.
2. Eligible refund requests
We may issue a refund in the following situations:
- You were charged more than once for the same credit pack due to a payment processor error.
- The credits were not added to your account within 24 hours of a successful payment.
- A technical failure on our platform prevented the service from being usable and the credits remain untouched.
3. How to request a refund
Email support at support@njikotrade.com with your registered email, transaction reference, and a brief description of the issue. We aim to respond within 3 business days.
4. Refund method
Approved refunds are returned to the original payment method or as a credit balance on your NjikoTrade account, at our discretion and depending on the payment provider's rules.
5. Abuse
We reserve the right to deny refund requests that appear to abuse this policy or violate our Terms of Service.